Terms and Conditions of Sale

Grand Cru and Etiquette
Email: grandcruandetiquette@gmail.com
Website: www.grandcruandetiquette.com

1. Purpose

These Terms and Conditions of Sale (T&Cs) govern the sale of services and products provided through the website www.grandcruandetiquette.com by Grand Cru and Etiquette, and define the rights and obligations of both the seller and the client.

2. Scope

These T&Cs apply to all purchases made through the website, including:

  • Online educational workshops (digital content)

  • Consultancy services related to wine education, table etiquette, and the art of hosting (online or in-person)

  • Promotion of third-party products through affiliate links

3. Description of Services

  • Digital Products: Online workshops are digital educational products available immediately after payment via a private link or platform.

  • In-Person Workshops: Wine tasting, wine appreciation, and etiquette workshops are held on fixed dates and require prior booking and payment. These workshops are personal and non-transferable without prior notice.

    Access to wine tasting workshops is strictly limited to individuals aged 18 or older, in accordance with public health regulations.

  • Consulting Services (on quotation): Consulting services include professional training, wine cellar planning, wine list creation for restaurants, event organization, and personalized support. Services are subject to a prior written quote and mutual agreement.

4. Prices and Payment

Prices are listed in euros, inclusive of all taxes (VAT included). Payment is made online via secure payment gateways (e.g., Stripe, PayPal).

An invoice is automatically generated or can be provided upon request.

Quotes for consulting services are valid for 30 days.

5. Delivery / Service Execution

  • Digital Products: Immediately accessible via a secure link or private platform after payment.

  • In-Person Workshops: Held on specified dates; attendance is nominative. Only registered individuals may participate. No additional guests will be accepted without prior authorization.

  • Consulting Services: Provided on a scheduled date mutually agreed upon by both parties following acceptance of the quote.

6. Right of Withdrawal

  • Digital Content: In accordance with French Consumer Code Article L221-28, the right of withdrawal does not apply once the content has been accessed with the client’s prior consent.
    By confirming the order, the client explicitly waives their right of withdrawal.

  • In-Person Workshops: In accordance with Article L221-28 (12°), the right of withdrawal does not apply to services provided on a specific date. These are non-refundable and non-cancellable, except as specified in section 7.

  • Consulting Services: A 14-day withdrawal period may apply, unless the client requests in writing that the service begin before the end of that period, thereby waiving the right to withdraw.

7. Cancellation / Rescheduling / Refund Policy

Digital Products: No refunds are possible once the content has been delivered.

In-Person Workshops: Cancellations must be made at least 48 business hours before the scheduled date via email to grandcruandetiquette@gmail.com. No refunds will be issued, but you may transfer your reservation to another person by emailing us in advance. The name of the replacement participant will be registered within 2 business days. One rescheduling is allowed under the following conditions:

  • More than 2 calendar days before the workshop: Free rescheduling

  • Within 2 calendar days: Rescheduling possible with a €25 fee per person

  • After the workshop has started or ended: Rescheduling is not permitted

  • Special events and one-off workshops: Cannot be rescheduled

These rules apply regardless of the reason, including force majeure.

Rescheduling requests must be sent in writing via email to grandcruandetiquette@gmail.com within the stated deadlines.

8. Liability

Grand Cru and Etiquette cannot be held liable for indirect or consequential damages resulting from the use of its products or services. Clients remain solely responsible for how they implement any advice received.

9. Affiliate Links

Some links on the website may be affiliate links. This means Grand Cru and Etiquette may earn a commission if a purchase is made through these links, at no extra cost to the client.

10. Personal Data (GDPR Compliance)

All data collected through the website is processed in compliance with the General Data Protection Regulation (GDPR). The data controller can be reached at grandcruandetiquette@gmail.com. You have the right to access, rectify, delete, or restrict processing of your data, and to object to its use. You also have the right to file a complaint with the CNIL (French Data Protection Authority) if needed.

11. Governing Law and Disputes

These T&Cs are governed by French law. In case of dispute, the client has the right to contact a free consumer mediator (contact details provided upon request or via https://www.economie.gouv.fr/mediation-conso). If no amicable resolution is reached, French courts shall have exclusive jurisdiction.